Terms of Service

Introduction

Welcome to TenBytes ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website located at https://tenbytes.co.uk (the "Service") operated by TenBytes.

Our Service provides digital solutions including website development, mobile app development, UI/UX design, cybersecurity, DevOps, cloud services, AI integrations, and digital marketing services.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Table of Contents

1. Acceptance of Terms

By accessing and using this Service, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using this Service's particular services, you shall be subject to any posted guidelines or rules applicable to such services.

If you do not agree to abide by the above, please do not use this Service.

2. Description of Services

TenBytes provides comprehensive digital solutions including but not limited to:

• Website Development: Custom web applications, e-commerce solutions, and responsive websites
• Mobile App Development: iOS and Android applications using modern technologies
• UI/UX Design: User interface and user experience design services
• Cybersecurity: Security assessments, compliance, and risk management
• DevOps and Cloud: Infrastructure setup, deployment, and cloud migration
• AI Integrations: Artificial intelligence and automation solutions
• Digital Marketing: SEO, social media marketing, and digital advertising

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with or without notice.

3. User Responsibilities

As a user of our Service, you agree to:

• Provide accurate, current, and complete information when engaging our services
• Maintain the security of your account credentials and notify us immediately of any unauthorized use
• Use our services only for lawful purposes and in accordance with these Terms
• Not interfere with or disrupt the Service or servers connected to the Service
• Not attempt to gain unauthorized access to any portion of the Service
• Respect intellectual property rights and not infringe upon the rights of others
• Provide timely feedback and approvals during project development phases

You are responsible for all activities that occur under your account and for ensuring that all users of your account comply with these Terms.

4. Intellectual Property Rights

Client Ownership: Upon full payment, you will own all rights, title, and interest in the custom work product created specifically for your project, including but not limited to custom code, designs, and content.

TenBytes Retained Rights: We retain ownership of our proprietary tools, frameworks, methodologies, and any pre-existing intellectual property used in delivering your project.

Third-Party Components: Some projects may include third-party components subject to their respective licenses. You will be informed of any such components and their licensing terms.

Portfolio Rights: We reserve the right to showcase completed projects in our portfolio and marketing materials, unless otherwise agreed in writing.

5. Payment Terms

Payment Schedule: Payment terms will be specified in individual project agreements. Typically, payments are structured as follows:

• Initial deposit (usually 50%) required to commence work
• Milestone payments based on project progress
• Final payment due upon project completion and delivery

Late Payments: Payments not received within the specified timeframe may result in project delays or suspension of services.

Refunds: Refund policies will be outlined in individual service agreements. Generally, refunds are not provided for completed work or services already delivered.

6. Project Delivery and Timeline

Timeline Estimates: Project timelines are estimates based on the scope of work and client requirements. Actual delivery times may vary based on project complexity, client feedback cycles, and scope changes.

Client Cooperation: Timely project delivery requires active client participation, including prompt feedback, content provision, and decision-making.

Scope Changes: Any changes to the original project scope may affect timeline and cost. Such changes must be agreed upon in writing before implementation.

7. Warranties and Disclaimers

Service Warranty: We warrant that our services will be performed in a professional manner consistent with industry standards. We will correct any defects in our work at no additional cost for a period of 30 days after project completion.

Third-Party Services: We are not responsible for the performance or availability of third-party services, platforms, or technologies used in your project.

No Guarantees: While we strive for excellence, we cannot guarantee specific business results, rankings, or outcomes from our services.

8. Limitation of Liability

To the maximum extent permitted by law, TenBytes shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability for any claims arising from or related to these Terms or the Service shall not exceed the total amount paid by you for the specific service giving rise to the claim.

9. Termination

Either party may terminate a service agreement with written notice. Upon termination:

• You will pay for all work completed up to the termination date
• We will deliver all completed work product
• Each party will return any confidential information of the other party

We reserve the right to terminate or suspend your access to our Service immediately, without prior notice, for any reason whatsoever, including without limitation if you breach the Terms.

10. Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us: